What is MOOV, and how does it differ from Uber and Lyft?
MOOV is a Twin Cities-based rideshare initiative, created as a response to the threats from Uber and Lyft to exit the region over the Minneapolis minimum pay ordinances. Unlike its competitors, MOOV focuses on fair compensation for drivers and affordable rates for riders, prioritizing social equity over excessive profits. MOOV pays drivers either 80% of the ride fare or the state required minimum per mile and per minute rate (whichever is the higher driver pay of the two based on ride class). We pay this amount up front to the driver, same day; unlike our competitors who underpay drivers below the legally required minimum and rely on their hard earned surge income to true them up to the minimum. This is a disgusting tactic that not only fails drivers what they're owed within the same day, it also takes what would have been excess surge bonuses and uses that to true them up to the legally required minimum earning.
When can I ride or drive with MOOV?
We are live in the Twin Cities, MN. To ride, visit makethemoov.com/download and to drive, visit makethemoov.com/drive
How does MOOV ensure fair wages for its drivers in Minneapolis and St. Paul?
MOOV champions fair wages for drivers in Minneapolis and St. Paul by operating with minimal overhead. This allows us to allocate up to 80% of the ride fare directly to our drivers, ensuring they receive a livable income. Our business model is built on the principle of social equity, emphasizing driver compensation over maximizing profits.
What are the benefits of riding with MOOV compared to other rideshare services?
Choosing MOOV supports a locally-founded rideshare that invests back into the Minneapolis and St. Paul communities. We're not just about rides; we're about enriching our local economy, from paying taxes locally to reinvesting our earnings in the community.
What safety measures does MOOV implement for both riders and drivers?
MOOV adheres to city and state safety policies, including thorough background checks and implementing an incident management system. Our commitment extends beyond existing standards, aiming to set a new benchmark for rideshare safety. MOOV Drivers are all given a Turnsignl (https://www.turnsignl.com) license to ensure they have legal support in the event of a police interaction and both riders and drivers are supported by a team of personal injury attorneys in the event of an accident.
How does MOOV contribute to the local communities in Minneapolis and St. Paul?
MOOV's higher driver pay means more time and money for drivers to invest in their families and local communities. This approach not only supports drivers' well-being but also boosts the local economy through increased spending and tax contributions.
What are the requirements for a vehicle to be eligible for MOOV?
While innovative is our approach, MOOV respects city and state regulations regarding vehicle eligibility. Driver requirements can be found at www.makethemoov.com/drive
How does MOOV calculate fares, and how does it keep rates affordable?
MOOV fares are calculated based primarily on duration and distance, adhering to legal minimum pay standards while striving to keep rates affordable for riders. Our commitment to fairness extends to our pricing model, balancing affordability with fair driver compensation. Our fares are currently set to give 80% to the drivers and the remainder is used to pay licensing, insurance, and operational costs.
Can MOOV be used for airport rides in Minneapolis and St. Paul?
MOOV proudly supports MSP Airport rides
What is the process for reporting issues or complaints with MOOV rides?
Our dedicated issue and complaint resolution process is accessible via the MOOV app and website, ensuring a prompt and thorough response to any concerns raised by riders or drivers.
Are there any promotions or discounts for first-time MOOV users in Minneapolis or St. Paul?
Use code TRYMOOV for 20% off your first two rides - feel free to share the code with your friends and family!
How can businesses or organizations partner with MOOV for their transportation needs?
Businesses and organizations looking to partner with MOOV for their transportation needs can easily reach out through our 'Contact Us' form. We're eager to discuss how MOOV can support your objectives. Alternatively you can reach us at info@themoovapp.com
MOOV enabled organization/corporate billing where your team can bill rides back to the organization, administrators can set ride count, cost, and class limits. MOOV can either provide pre-purchased ride bundles or support back end invoicing.
What measures does MOOV take to ensure environmental sustainability?
We acknowledge that ridesharing only goes a portion of the way in decreasing the number of cars on the road and reducing greenhouse gas emissions. MOOV encourages the use of green ways to get around, including public transportation. To move the needle on this extremely important cause even further, we are working on ways to incentivize the use of green vehicles without negatively impacting our riders and drivers.
How does MOOV's app enhance the user experience for both riders and drivers?
We have some great innovations planned, which we can’t share publicly at this time. We are excited for our ideas to disrupt this industry and evolve the experience for both riders and drivers.
Does MOOV provide wheelchair accessible rides?
To book a WAV ride, please contact MOOV at info@themoovapp.com or call 1-833-600-0660 and we will ensure either a MOOV Driver or one of our WAV/NEMT community partners is able to service the ride request.